Terms of Services
1. Returns & Refunds
(A.) We do not accept refunds, returns, or exchanges except for items that are damaged at the point of delivery or in cases of lost parcels.
(B.) We kindly advise customers to inspect their orders immediately upon delivery to ensure the items are intact and in proper condition. If any product arrives damaged, please do not accept the package and contact our support team within 24 hours of delivery by phone or email for swift resolution.
2. Merging of orders
(A.) Once an order has been confirmed and processed, we cannot merge or add additional items to it.
(B.) If you wish to purchase more items, please place a new order separately to ensure timely delivery and accurate inventory management.
3. Swapping of orders
Please note that, to maintain stock accuracy and quality assurance, customers are not permitted to swap or modify an item after an order has been placed. Each order is final once payment has been confirmed.
4. Delivery Timeline
(A.) Orders are typically processed within 1–2 business days and delivered within 5–7 business days, depending on your location.
(B.) During peak seasons or unforeseen delays, we will notify customers promptly via email or phone. on your location.
5. Product Authenticity
(A.) All products sold on Dentora are 100% authentic and sourced directly from trusted manufacturers or verified distributors.
(B.)We do not support or sell counterfeit, expired, or unauthorized products.
6. Payments & Security
(A.) All payments made on our platform are processed securely through verified payment gateways.
(B.) Dentora does not store or have direct access to your card details. Your payment information is encrypted for complete security.
Need Help?
You may contact us via the contact form for questions related to refunds and returns.
1. Returns & Refunds
(A.) We do not offer refunds or accept returns/exchanges except for damaged items (at the point of delivery) or lost parcels.
(B.) We strongly advise you to carefully check your groceries upon delivery to ensure the items are fresh and intact. In the unlikely event that any item is damaged, please DO NOT accept the package and contact us within 24 hours via phone or email.
Need Help?
You may contact us via the contact form for questions related to refunds and returns.
2. Merging of orders
(A.) Once an order has been confirmed and processed, we cannot merge or add additional items to it.
(B.) If you wish to purchase more items, please place a new order separately to ensure timely delivery and accurate inventory management.
Need Help?
You may contact us via the contact form for questions related to refunds and returns.
3. Swapping of orders
Please note that, to maintain stock accuracy and quality assurance, customers are not permitted to swap or modify an item after an order has been placed. Each order is final once payment has been confirmed.
Need Help?
You may contact us via the contact form for questions related to refunds and returns.
4. Delivery Timeline
(A.) Orders are typically processed within 1–2 business days and delivered within 5–7 business days, depending on your location.
(B.) During peak seasons or unforeseen delays, we will notify customers promptly via email or phone.
Need Help?
You may contact us via the contact form for questions related to refunds and returns.
5. Product Authenticity
(A.) All products sold on Dentora are 100% authentic and sourced directly from trusted manufacturers or verified distributors.
(B.) We do not support or sell counterfeit, expired, or unauthorized products.
Need Help?
You may contact us via the contact form for questions related to refunds and returns.
6. Payments & Security
(A.) All payments made on our platform are processed securely through verified payment gateways.
(B.) Dentora does not store or have direct access to your card details. Your payment information is encrypted for complete security.
Need Help?
You may contact us via the contact form for questions related to refunds and returns.